Have a question? You’re in the right place. Below you’ll find answers to the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to our support team directly.
Email: info@shopevo.pk WhatsApp: 0323 4012515
1. How Do I Place an Order?
Placing an order on Shopevo is quick and easy. Just follow these steps:
Step 1 — Click on the product you want to purchase Step 2 — Click the “Add to Cart” button on the product page Step 3 — Click the “Check Out” button when you’re ready Step 4 — Enter your shipping details by filling in all required fields Step 5 — Click “Place Order” to confirm your purchase
That’s it! You will receive a confirmation once your order is successfully placed. If you face any difficulty, our support team is happy to guide you through the process.
2. How Long Does It Take to Receive My Order?
We work hard to get your order to you as quickly as possible. Standard delivery timeframes are:
- 24 to 72 hours for most orders across major cities
- Up to 5 working days in cases where a product requires special sourcing or import
- Remote areas may require 1 to 2 additional days beyond standard delivery time
Please note that delivery times may vary due to public holidays, weather conditions, or high-demand periods. You will receive a tracking number once your order is dispatched so you can monitor your delivery in real time.
3. What Payment Methods Do You Accept?
We offer multiple convenient payment options to suit every customer:
- Cash on Delivery (COD) — Pay when your order arrives at your door
- JazzCash — Pay directly through your JazzCash account
- EasyPaisa — Quick and simple mobile wallet payment
- Online Bank Transfer — Direct transfer to our bank account
All payment methods are safe and straightforward. If you need help with a payment, contact us on WhatsApp at 0323 4012515.
4. Do You Offer Free Shipping?
Yes! Shopevo offers free shipping on all orders worth Rs. 2,499 or more across Pakistan. For orders below this amount, a standard flat delivery charge of Rs. 199 applies. Free shipping is also available on all sale and promotional items, regardless of order value.
5. What Is Your Return and Exchange Policy?
We want you to be fully satisfied with your purchase. If something isn’t right, here’s what to do:
- For electronics, contact us within 7 days of receiving your order
- For all other items, contact us within 14 days of receiving your order
- If your product is physically damaged or broken, you must notify us within 24 hours of delivery with photos of the damage
Once your return request is approved, send the product back using a courier service of your choice. Return shipping costs are at the customer’s expense. After we receive and inspect the item, we will process your exchange or refund promptly.
Please read our full Return and Refund Policy page for complete details before submitting a return request.
6. Do You Offer Any Discounts?
Yes! Shopevo rewards you for shopping more. If your order total reaches Rs. 8,000 or more, you will automatically receive a 10% discount on your entire order.
Keep an eye on our website and WhatsApp for seasonal sales, promotional offers, and special deals throughout the year.
7. How Can I Contact Customer Support?
Our support team is available to help you with any questions, concerns, or order-related queries.
WhatsApp Support: 0323 4012515 Email: info@shopevo.pk
We respond to all messages within 24 hours, Monday to Saturday. For the fastest response, we recommend reaching out via WhatsApp.
8. Do You Provide a Warranty on Products?
Yes. Warranty coverage at Shopevo works as follows:
- Products with a company warranty — These are covered under the respective brand’s official warranty policy. Warranty terms vary by brand and product.
- Products without a company warranty — Shopevo provides a 14-day checking warranty to ensure you receive a fully functional product. If a fault is found within this period, contact us immediately.
For warranty claims or questions, please contact our support team with your order number and details of the issue.
9. Can I Cancel My Order?
Yes, you can cancel your order, but only before it has been dispatched. Once your order has been shipped and a tracking number has been assigned, cancellation is no longer possible.
To cancel an order, contact us as soon as possible via WhatsApp at 0323 4012515 with your order number. We will confirm the cancellation and process any applicable refund promptly.
10. Is It Safe to Shop on Shopevo?
Absolutely. Shopevo is a trusted online shopping platform serving customers across Pakistan. We offer secure payment options, a transparent return policy, and reliable customer support to ensure every shopping experience is safe and satisfying. Thousands of happy customers across Pakistan shop with us regularly and trust us for genuine, high-quality products.
Still Have Questions?
We’re always here to help. Don’t hesitate to get in touch with our friendly support team:
Email: info@shopevo.pk WhatsApp: 0323 4012515
Response within 24 hours | Monday to Saturday
