Welcome to Shopevo. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. By using Shopevo, you agree to the terms described in this policy.

1. Information We Collect

When you shop with us or contact our support team, we may collect the following information:

  • Personal Information — Your full name, email address, phone number, and delivery address
  • Order Information — Details of the products you purchase, order history, and payment method
  • Device & Usage Information — Your IP address, browser type, pages visited, and time spent on our website
  • Communication Data — Messages or queries you send us via email, WhatsApp, or any other channel

We only collect information that is necessary to provide you with the best shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders accurately and on time
  • To send you order confirmations, updates, and delivery notifications
  • To respond to your questions and provide customer support
  • To improve our website, products, and overall shopping experience
  • To send you promotional offers and updates (only if you have opted in)
  • To detect and prevent fraud or any unauthorized activity
  • To comply with legal obligations where required

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. How We Share Your Information

Shopevo may share your information only in the following limited circumstances:

  • Delivery Partners — We share your name, phone number, and delivery address with our courier partners solely to complete your order delivery
  • Payment Processors — If you pay online, your payment details are handled securely by our trusted payment gateway provider
  • Legal Requirements — We may disclose your information if required to do so by law or in response to a valid legal request from authorities

All third parties we work with are required to handle your data securely and only for the purpose it is shared.

4. Data Security

We take the security of your personal information seriously. Shopevo uses appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. Our website uses secure connections to keep your information safe during transmission.

However, please note that no method of transmission over the internet is 100% secure. While we do everything in our power to protect your data, we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can choose to disable cookies through your browser settings at any time, though this may affect some features of the site.

6. Your Rights

As a Shopevo customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal data, subject to legal requirements
  • Opt out of receiving promotional emails or messages at any time

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that Shopevo is not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information.

8. Children’s Privacy

Shopevo is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to get in touch with us:

Shopevo Customer Support Email: info@shopevo.pk Phone / WhatsApp: 03234012515

Our support team is available to assist you and will respond to your queries as promptly as possible.